■ Description based on the Specified Commercial Transactions Act
Distributor
Reservoir Inc.
location
Okazaki Building 507-508, 2-14-13 Shibuya, Shibuya-ku, Tokyo 150-0002
Operations Manager
Kazuma Odawara
contact address
Phone number: 03-6712-5812
<Reception hours>
Inquiries regarding products, shipping, payment and online shop
Mon-Fri 9:00-17:00
*Excluding weekends and holidays
Sales price
The sales price (tax included) for each product is displayed on the relevant page.
Product shipping cost
Nationwide flat rate of 540 yen (tax included)
*Free shipping for purchases over 20,000 yen (tax included)
Other expenses to be borne by the customer
A 10% consumption tax is levied on all products and services ordered by customers.
Returns and exchanges
We take every precaution when checking the quality of our products, but if you find any defects or damage during delivery, please contact our call center by phone or email within 8 days of receiving the product and promptly return the product to the address specified by the call center. We will exchange the product for a good one at our expense.
Luan accepts returns and exchanges due to size so that petite customers can enjoy shopping with peace of mind. Please check here for details.
We do not accept returns or exchanges for reasons other than those listed above, so please read the product page carefully before making a purchase.
Refund Policy
If you have used online convenience store payment methods, refunds will be made via bank transfer or registered cash.
If you paid by credit card, the refund will be made by the credit card company. Please contact your credit card company directly to inquire about the timing and method of the refund.
No interest will accrue on any refund obligations.
Product delivery time
Products will be delivered within 5 business days after payment is confirmed on business days (excluding Saturdays, Sundays, and holidays).
If you choose to pay by bank transfer, after we confirm your payment, We will ship your item within 5 business days.
Payment method and payment deadline
◯Credit card
◯ Carrier payment ◯ Apple pay
◯Shop pay
◯Google pay
◯Please choose from UnionPay.
⚠︎If you have not yet paid for the product you purchased last time,
We may not be able to accept your order.
⚠︎Transfer fees will be borne by the customer.
Credit card (VISA, AMERICAN EXPRESS, MasterCard, JCB)
The available card companies are listed above.
Payment will be automatically debited based on the terms and conditions of each card company.