■Privacy Policy
Regarding the handling of personal information (Personal Information Protection Guidelines)
Last updated: 2019/01/01
We, Reservoir Inc. (hereinafter referred to as "our company"), recognize the importance of personal information entrusted to us by our customers, and will comply with laws, regulations, guidelines and other standards regarding personal information protection, strive to handle such information appropriately and safely, and have established, implemented and maintained the following personal information protection guidelines.
Reservoir Inc.
Representative Director Kazuma Odawara
1.Collection of information about you
When using the website "Luan" provided by Reservoir Inc. (hereinafter referred to as "our company"), which is operated by our company, you will be asked to provide personal information such as your postal code, address, name, age, gender, and telephone number. You may also be asked to provide other information in order to develop and improve products and services that meet your needs. Our company will not collect sensitive personal information unless you give your consent or it is otherwise permitted by law.
2. Purpose of Use of Personal Information
We use personal information for the following purposes:
①To deliver products to customers.
②To confirm and contact you regarding the products you have ordered and their delivery.
③To send customers information about campaigns, etc. via e-mail and for advertising purposes to introduce special services, new products, new services, etc.
④For the purpose of our marketing, customization, sales promotion, and development and improvement of products and services.
In addition to the above, personal information obtained from customers when they make inquiries about our products will only be used for the purpose of identifying the customer and providing the necessary support.
3. Acquisition and Use of Personal Information
We will obtain your personal information through lawful and fair means and will not obtain it through illegal means. Furthermore, we will clarify the purpose of use to you and will not use your personal information beyond the scope necessary to achieve the purpose of use described in the previous section, unless we have your consent or it is permitted by law.
4. Provision of personal information to third parties
We will not provide your personal information to third parties unless we have your consent or are otherwise permitted by law.
When we entrust personal information to a third party in order to outsource operations, we will investigate the third party in question, enter into any necessary contracts, and take any other measures required by law.
5. Management of Customer Personal Information, Disclosure Procedures, and Complaints
We strive to keep your personal information accurate and up to date to the extent necessary to achieve the above-mentioned purposes of use. If you request disclosure, correction, addition or deletion, suspension or erasure of use, or notification of the purpose of use of your registered personal information, or if you have a complaint against us, please contact us at the contact point listed in the [Contact Information for Personal Information Protection Guidelines] below, and we will respond as soon as reasonably possible. We will use the personal information of the contact person obtained when we receive such a contact only for the purpose of identifying the contact person and taking the necessary action.
6.Security
We take the following measures to protect your privacy and ensure the security of your personal information:
①We limit the use of personal information to only those employees who need it for business purposes, and we have established rules regarding the storage and management of media containing personal information, thereby taking preventive measures to protect personal information.
②To ensure security when transmitting data over the Internet, we use SSL, the industry standard for encrypted communication, on necessary web pages.
③We have taken security measures to quickly and appropriately respond and correct any accidents that may occur, such as establishing a system to track down the cause in case of an accident.
④We will implement other organizational, personal, physical and technical safety measures as necessary to prevent unauthorized access to, and loss, falsification, and leakage of, personal information.
7. Changes to the Personal Information Protection Policy
Taking into consideration amendments to the Personal Information Protection Law and other laws, we may change and update this Personal Information Protection Policy in whole or in part. Therefore, please check this Personal Information Protection Policy regularly.
Contact information for inquiries regarding personal information protection guidelines
Reservoir Inc.
Personal Information Management Officer
Luan Division
Okazaki Building 507-508, 2-14-13 Shibuya, Shibuya-ku, Tokyo 150-0002